Amir Kamal

Personal Profile

Date of Birth:

24th May 1978

Marital Status:










A highly motivated, results focused, Senior .Net Developer with 2 years experience building .net applications used in call centre and retail environments. Experienced in taking projects through the full life-cycle from requirements gathering to UAT to deployment and maintenance, and comfortable dealing with clients, I am a fast learner and able to get quickly up to speed with new technologies or in new environments.








2 years


Microsoft.Net v1.1

2 years


2 years


Microsoft.Net v2.0

18 months


4 years



2 years


10 years



2 years


10 years


SQL Server 2k/2k5

4 years


6 months


SOAP Web Services

6 months











Visual Studio 2k3/2k5

2 years



18 months

SourceGear SourceVault

2 years


Object Oriented Design

18 months

FogBugz Bug Tracking

2 years


n-Tier Design

18 months


18 months


Design Patterns

6 months

Key Achievements

§  Automated generation of scheduled job tickets, simplifying user involvement and saving the business four man days a month

§  Obtained a 300% performance improvement in a SQL database running a call centre system by reworking indexes, reporting queries and triggers

§  Implemented a system enabling clients to interact with business workflow to a very tight deadline after an outsourced project failed to deliver, enabling the company to meet client commitments.

Employment History

Atrium Group, May 2002 – Present

A group of several companies providing maintenance management services to a number of retail chains including John Lewis Partnership , Waitrose, Tesco UK, Tesco Hungary and Auchan France.

Senior Developer (January 2006 – Present)

§  Re-developed in store touch screen application, improving user experience, adding functionality, and ensuring cross-browser support

-   Responsible for all aspects, from requirements gathering to UAT to maintenance and updates

-   Introduced Object Oriented, n-Tier Design to improve maintainability

-   Used ATLAS AJAX to improve performance and provide more friendly and responsive UI

-   Improved Globalisation allowing extensible, per client, per language customisation via a SQL database

-   Built using ASP.Net 2.0, C#, T/SQL, Javascript, XHTML, CSS

-   Deployed to John Lewis Partnership, Auchan France

§  Developed a job logging system to for a call centre on a client site in France

-   Responsible for all aspects, from requirements gathering to UAT to maintenance and update

-   Included support for both English and French Language users

-   Built using ASP.Net 1.1, C#, T/SQL, Javascript, HTML, CSS, Object Oriented Design

-   Deployed to Auchan France

§  Developed a system enabling field engineers to receive and update job via Blackberry PDAs

-   Responsible for all aspects, from requirements gathering to UAT to maintenance and update

-   Worked within the limitations of the Blackberry browser while still providing an easy to use interface

-   Built using ASP.Net 1.1, VB.Net, T/SQL, HTML 4.1

-   Deployed to Tesco Express

§  Developed several other small applications

§  Played a role in identifying ways to improve business efficiency and customer service

§  Acted as the initial point of contact with the business for new requirements

§  Oversaw a three person development team of varying experience

§  Responsible for making the final call on technical decisions.

§  Involved in recruitment of additional development staff

Developer (June 2005 – January 2006)

§  Developed touch screen front end to existing call centre database (SQL 2000) enabling external clients to interact with workflow and purchasing

-   Responsible for all aspects from requirements gathering to UAT to maintenance and updates

-   Delivered initial release to client less than eight weeks after project start

-   Included support for both English and French Language users

-   Utilised ASP.Net 1.1, VB.Net, T/SQL, XML, Javascript, HTML, CSS

-   Initially developed for John Lewis Partnership, later also deployed to Waitrose and Auchan France

§  Setup source control and bug tracking systems

§  Instigated QA and release procedures

Group Senior Support Analyst & Team Leader (August 2003 – June 2005)

§  Responsible for mentoring and day-today management of a 7 person support team

§  Designed and implemented WAN links between three remote sites

§  Designed and implemented Citrix Metaframe Thin Client Call Centre Environment

§  Installed and configured Blackberry Enterprise Server

§  SQL 2000 DBA duties

§  Deployed and customised of PHP Helpdesk system and departmental intranet

3rd Line Support Analyst for Maintenance One (January 2003 – August 2003)

§  Responsible for support of VIP users and resolving issues referred from 2nd line team

§  Active Directory and Linux integration and administration

§  Involved in planning and deployment of ‘Call Centre in a Box’ for Tesco Hungary

§  Involved in project to relocate the main server room

On-site Support Analyst for Turnstone Colbrook (May 2002 – January 2003)

§  Solely responsible for all on-site IT requirements

§  Planned and deployed centralised File Storage, Anti-Virus and backups

§  Implemented disaster recovery plan.

§  Developed company web site

Getronics, October 2000 – April 2002

2nd Line Support Analyst/Administrator (Abbey National contract)

§  Automated user creation/deletion process

§  Administered and troubleshot of Active Directory, NT Domain and Exchange problems

§  Provided desktop application support to 14,000 across 100 sites

§  Maintained departmental intranet site

Shanks Waste Solutions, July 1999 – October 2000

Support Technician

§  Provided 1st/2nd line support 400 users across 20+ sites


University Of Westminster 1996 – 1999

§  LLB Law

Kingsbrook School 1989 – 1996

§  3 A Levels: Economics (A), Maths (D), History (D)

§  9 GCSEs: Including Maths (A), Science (A/A), Geography (A), English Literature (A)

§  DVE: Business Studies (Distinction)




Socialising with friends


Car Tuning